EFDN Member of the Month – September 2024

EFDN Member of the Month – September 2024

We are back with a new EFDN Member of the Month announcement! This September, we are delighted to announce Big Hearts Community Trust as our Member of the Month, accompanied by an interview with Charlotte Cailliez, Head of Fundraising and Communications, and Scott J. Troup, Project Lead for the Memories Project.

This initiative aims to showcase the outstanding efforts of our member clubs, leagues, or FAs, honouring their dedication to using football for positive change in their communities. Each month, we select a deserving member organisation based on its leadership, innovation, and impact on social responsibility. The chosen member gains exclusive visibility across our network and beyond, allowing their inspiring work to be recognised and celebrated.

To celebrate Big Hearts Community Trust’s nomination, Charlotte Cailliez and Scott J. Troup accepted our invitation for an interview, sharing their personal stories, impactful initiatives, and the driving forces behind their commitment to social responsibility.

A short introduction of Charlotte Cailliez and Scott J. Troup’s roles within Big Hearts Community Trust

We are thrilled to introduce Charlotte Cailliez and Scott J. Troup, two passionate professionals dedicated to making a difference at Big Hearts Community Trust: Charlotte, aged 39, has been part of Big Hearts for the past 8 years, serving as the Head of Fundraising and Communications, and Scott, 52, who recently joined the team as the Project Lead for the Memories Project. Both bring a wealth of experience and a deep commitment to using football to connect and uplift their community.

What makes you smile in your role?

Charlotte: Meeting people through Big Hearts is the best! Over the years, I’ve encountered hundreds of passionate individuals dedicated to supporting fellow Hearts fans. The heartwarming stories and connections I witness in my role constantly bring a smile to my face.

Scott: Leading weekly group sessions at the stadium and seeing participants enjoying themselves is incredibly rewarding. The lively atmosphere and the joy on everyone’s faces make my role truly fulfilling.

What inspired you to work in the CSR/ESG field, and what made you interested in making a difference in the football industry specifically?

Charlotte: “Growing up in France, football was always a big part of my culture, but moving to Edinburgh opened my eyes to its impact on local communities. Football here is more than just a game; it’s a way for people to connect and support each other, which inspired me to be part of this transformative work.”

Scott: “Heart of Midlothian FC has been part of my life since childhood. Joining Big Hearts allowed me to combine my 20 years of social work experience with my passion for football, making a tangible difference in the lives of those in our community.”

What core values guide your organisation’s work, and how do you ensure your initiatives have a lasting impact?

Charlotte: “At Big Hearts, we’re committed to helping those most in need and staying adaptable to community needs. We consult with local schools, councillors, and other CSR organisations to identify the biggest challenges, like the Warm Welcome project, which addresses rising energy and food costs.”

Scott: “Our focus is on providing a welcoming, non-judgmental environment. We aim to involve people in our activities and offer them positive experiences that improve their overall wellbeing.”

What’s your favourite project?

Charlotte: “The Kinship Care project is close to my heart. It uses the power of our club’s badge to support young people living in kinship care. We provide free support to these families, tackling issues like loneliness and financial struggles, and have been recognised nationally for our efforts.”

Scott: “Football Memories! This project brings together older individuals, using football memorabilia to spark conversations and connections. It’s a joy to see people smiling, joking, and reminiscing, helping combat loneliness and dementia in our community.”

Can you share a memorable story that showcases the positive impact of your organisation’s work?

Charlotte: “I remember a Kinship Carer who came to one of our Family Open Days. He had been struggling alone but found comfort in meeting others facing the same challenges. That day changed his life, showing him he wasn’t alone.”

Scott: “At the Big Hearts Gala Night, I was able to spend time with our dedicated volunteers, hearing firsthand how our charity has impacted lives. Sharing that evening with them was a powerful reminder of the community spirit we foster through football.”